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How a1casino Handles Your Personal Information

Your personal data belongs to you — this policy explains exactly what we collect when you open an account, connect PayPal or Venmo, or browse from your mobile device.

Clear data collection disclosurePayPal, Venmo, Play+ contextAccount security practicesYour right to access or delete dataState-law aligned where applicable
a1casino How a1casino Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Rights

Questions about how your data is used, requests to access your account record, or instructions to delete stored information — all of these go through our dedicated privacy support path. Reach out through any of the channels below and include your registered email address so we can locate your record quickly and respond within the timeframe required by applicable law.

Live Chat Start a live chat session from your account dashboard. Select 'Privacy Request' from the topic menu and a support agent will pick up your case directly.
Email Support Send your privacy request to our support address found in the account settings page. Include your registered email and the specific action you are requesting.
Account Settings Path Log in, go to Account Settings, then select 'My Data'. From there you can download a copy of your data or submit a deletion request without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every piece of data we hold is protected with SSL encryption in transit and at-rest encryption in storage. Account access requires a verified login plus a one-time passcode sent to your registered email or phone, so even if your password is compromised, your account record stays locked. We apply strict internal access controls — only the staff and systems that need your data to process a transaction or respond to a support request can view it.

Cookie Controls

We use session cookies and analytics cookies. You can block non-essential cookies through your browser without losing access to your account or wallet features.

Data Retention

Account and transaction records are kept for the minimum period required by the state laws that apply to your account. After that window, data is deleted or anonymized.

Payment Data Security

PayPal and Venmo connections use tokenized linking — we store a reference token, not your full payment credentials. Play+ card numbers are never written to our servers.

Requesting Changes

Submit a correction or deletion request via Account Settings or live chat. We confirm receipt within two business days and complete the action within the period set by your state's applicable data law.

Common Questions About Your Privacy at a1casino

Here are the questions we hear most often about data collection, account security, and your rights under this policy. If yours isn't listed, the live chat and email paths in the contact section above will get you a direct answer.

We collect your name, email, date of birth, and payment-method details — such as your linked PayPal email or Play+ card reference — plus device and session data for security purposes.

No. We do not sell your data. We share it only with payment processors like PayPal and Venmo, identity-verification partners, and state regulators when the law requires it.

Log in, go to Account Settings, and select 'My Data'. You can download a full record there, or contact support via live chat or email with your registered email address included.

Yes. Submit a deletion request through Account Settings or via email support. We fulfill it within the timeframe your state's applicable law requires, retaining only what regulators legally mandate we keep.

We use tokenized payment linking — your full PayPal or Venmo credentials are never stored on our servers. Only an encrypted reference token is saved, and it cannot be reversed into your login details.

We use session and analytics cookies. You can block non-essential cookies in your browser settings at any time without affecting your ability to log in or use your account wallet.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.